Manager on Duty

A day as...

You feel like a spider in the web again today! After all, you are the point of contact for the hotel. You have a nice morning shift during the weekend, read the handovers after your days off and are up to date again. You walk around the hotel, joining the handovers of Front Office, Housekeeping and Restaurant EAST. You check whether everything is ready before the start of breakfast and check whether the hotel entrance looks neat, so everything is in order to welcome our guests. With a smile you greet the first guests you see coming out of the elevator and you start your first round through the corridors where students live. Oops, there was obviously a party last night. There's confetti everywhere! You resolve this without any problems with the students involved and your colleague from Facility. You then check some rooms on the quality of the cleaning and maintenance, you critically complete the checklist, share your feedback with the departments involved, you ensure that the bed is straightened and the coffee amenities are replenished.

Suddenly the fire alarm goes off! Fortunately, it turns out to be a false alarm from a guest who smoked in the room. Naturally, you will not avoid a discussion and give the guest a smoking fine. This is how we keep the hotel safe for everyone! Once back at reception, there is a screaming guest complaining that he did not sleep well in the room that was too hot. You resolve this complaint perfectly in consultation with the guest and they check out satisfied. Feeling satisfied, you have a nice lunch and finish your rounds, prepare the VIP rooms, and ensure that all your colleagues and guests continue to feel safe and welcome. Before you go home, update your room hygiene project in consultation with the Housekeeping Manager. On the way to that department, you walk through the lobby and shake up the cushions on the couches. Hey, great, your shift is over!

You are...

• Someone with confidence and you are able to activate your colleagues to provide the best service to our guests.

• You understand better than anyone how to give guests the Casa feeling, which of course you also get plenty of time to make this your own;

• Super guest-oriented; Someone with a lot of perseverance;

• Flexible and multi-purpose;

• Solution-oriented, you think in possibilities;

• Keep a good overview, even at busy times Stress-resistant (And yes, also during the high season when there are 1000 guests in the house).

Your responsibilities...

• You ensure that all guests feel at home at CASA, so that they would like to return;

• You guarantee service and safety at all times during your MOD shift;

• You make all guests and students happy, you respond to their feedback in a natural way;

• You take on projects, in consultation with the Front Offie Manager;

• You promote guest loyalty through the program and your sincere attention;

• You answer guest reviews through various channels for CASA, EAST and GAPP;

• You ensure cleanliness in the hotel and regularly consult with colleagues from housekeeping and facilities;

• You check the quality of our rooms and communicate with the departments if there are any points of improvement;

You get...

• A place in a wonderful company with a 'Young at Heart' character, ample opportunities for personal development and a lot of social involvement;

• A salary between €2,505,- and €2,877 gross per month based on a 38-hour working week, if you are 20 years or older. This excludes the 8% holiday allowance;

• The possibility of receiving a bonus based on a profit distribution at the end of the year;

• A travel allowance based on your home-work distance, from 10 kilometers outside Amsterdam;

• The compensation of overtime in a time-for-time arrangement;

• Friends and family discount in the hotel and restaurant EAST;

• Fun parties and drinks;

Your team...

As a Manager on Duty you become part of the MOD team! A young, driven team with a passion for Guest Service & process optimization. Your manager will be Anouk, the Front Office Manager.