A day as...

Your day starts with a good cup of coffee and the Daily, containing all of yesterday’s figures. You notice there weren’t many upsells, so you make a plan and coach your colleagues to improve this. It’s a busy morning at the Front Office with lots of guests checking out, so you jump in and help. It gives you a real boost to see guests leaving happy!

Last week, a new intern started who still needs a lot of guidance. You work closely beside her so she can ask you all her questions.

Once things calm down (and your coffee has gone cold), you join HR to conduct an interview with an enthusiastic potential intern who’s eager to learn. Just what you’re looking for! As soon as you wrap up the interview, suddenly the fire alarm goes off! Oops! You seize the moment and coordinate the team. Everyone immediately knows what to do. Fortunately, it’s a false alarm!

Later, you notice that one of your colleagues isn’t feeling their best, so you take them aside for a quick chat to let them get things off their chest. After a good pep talk, they return to the desk with a smile. That feels good!

Before finishing your shift, you check what tomorrow will bring so you know exactly how busy it will be and how the schedules look. That way, you and your colleagues won’t face any surprises.

You are...

• Someone with natural confidence and you are able to activate your colleagues to provide the best service to our guests.
  

• You understand better than anyone how to give guests the Casa feeling, which of course you also get plenty of time to make this your own;
  

• The person who loves to chat with people to make them feel at home.
  

• Super guest-oriented; Someone with a lot of perseverance;
  

• Flexible and multi-purpose;
  

• Solution-oriented, you think in possibilities;
  

• Keep a good overview, even at busy times Stress-resistant (And yes, also during the high season when there are 1000 guests in the house).
  

• Loves a friendly conversation and is therefore also active in the lobby, talking to guests and giving them the best tips for their day in Amsterdam.
  

Your responsibilities...

• You ensure that every guest has a perfect first (but certainly last) impression of Hotel Casa;
  

• You are responsible for the safety of guests and colleagues in the hotel;
  

• Together with the Front Office Team, you ensure flawless check-in and check-out;
  

• You are able to resolve complicated situations or complaints;
  

• You make guests feel at home!  
  

• You check reservations and prepare guests' arrivals ;
  

• You take phone calls, liaise with other departments and answer guests' questions via email.  
  

You get...

• A place in a wonderful company with a 'Young at Heart' character, ample opportunities for personal development and a lot of social involvement.
  

• A salary between €2,419,- and €2,752.03 gross per month based on a 38-hour working week, if you are 21 years or older. This excludes the 8% holiday allowance;
  

• The possibility of receiving a bonus based on a profit distribution at the end of the year;
  

• A travel allowance based on your home-work distance, from 10 kilometers outside Amsterdam;
  

• The compensation of overtime in a time-for-time arrangement;
  

• Friends and family discount in the hotel and restaurant EAST;
  

• Fun parties and drinks;

Your team...

Of course, you don’t do all of this alone! As Shift Leader, you’re part of the Front Office team — an enthusiastic and driven group where everyone is open to your ideas. Your manager is Anouk, the Front Office Manager.